سياسة الاستبدال والاسترجاع

Return or exchange policy: In cases of exchange or return, contact us via WhatsApp number (00966502878789). The exchange period is 7 days from the date of receiving the order. The return period is 7 days from the date of receiving the order. Exchange: You can contact us via WhatsApp within 7 days from the date of receiving the order on the condition that the product is in its original condition and a video or picture is attached showing the condition of the product (the outer packaging has not been opened). The customer bears the shipping cost of (24 riyals delivery fee + 23 riyals return fee). Return: You can contact us via WhatsApp within 7 days from the date of receiving the order on the condition that the product is in its original condition and a video or picture is attached showing the condition of the product (the outer packaging has not been opened). The customer bears the shipping cost of (24 riyals delivery fee + 23 riyals return fee). The amount will be deducted upon refund. If an error occurs from the store’s side in one of the products, such as receiving a different product than ordered or damage, the customer will be compensated and their problem will be resolved as quickly as possible, provided that: You contact us via WhatsApp within 7 days from the date of receiving the order. You provide us with a clear video and picture of the defective product to upload to the store management and approve the compensation. The store has the right to cancel the order and refund the full amount paid by the customer if the product is unavailable, or if there is a technical issue, or any circumstances beyond the store’s control that prevent shipping the order. If the customer wishes to return products for any reason (and the outer packaging has been opened), the return request will be rejected because the product was not in its original condition. Note that this policy followed in Warehouse is in accordance with the Ministry of Commerce’s policy regarding home products. The product return process by the shipping company takes (3 - 8 days). The process of refunding the money takes (7 - 14 days). For complaints and suggestions, you can contact us via: You can contact us through the official channels listed below: WhatsApp: 0502878789 Email: [email protected] Or through our social media accounts shown on the website.